Last Updated: September 19, 2026
Welcome to the iolxd.shop Frequently Asked Questions page.
Below you will find answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and customer service.
If you cannot find the information you need, please contact us at support@iolxd.shop.
1. Who Operates iolxd.shop?
The online store iolxd.shop is operated by:
WHITE & EDDY LTD
22-26 King Street
King's Lynn
England
PE30 1HJ
United Kingdom
Company Registration Number: 11325273
2. Which Countries Do You Deliver To?
We currently deliver in particular to customers in:
- Germany;
- Austria.
The delivery destinations actually available for your order are displayed during checkout.
If your delivery address is accepted and an available shipping option is displayed during checkout, an order can generally be placed for that address.
3. How Much Does Shipping Cost?
We currently offer free standard shipping for orders placed through iolxd.shop.
Accordingly, no additional standard shipping charge is generally applied to standard deliveries to Germany and Austria.
If additional or paid shipping options become available, any applicable charges will be displayed during checkout before you complete your order.
4. How Long Does Order Processing Take?
Orders are generally processed within approximately 1–3 business days.
Saturdays, Sundays, and public holidays are generally not counted as business days for processing purposes.
Processing may occasionally take longer during periods of high order volume or exceptional circumstances.
5. How Long Does Delivery Take?
After processing and dispatch, the estimated transit time is generally:
Germany: approximately 5–10 business days
Austria: approximately 5–10 business days
The total estimated delivery time consists of the processing time plus the transit time.
This means the overall estimated delivery time is generally approximately 6–13 business days.
Delivery times are estimates and are not guaranteed delivery dates unless a binding delivery date has expressly been agreed.
6. Can I Track My Order?
If tracking is available for your order, you will receive the relevant shipping or tracking information after dispatch.
Depending on the shipping provider, tracking information may require some time before it becomes active or is updated.
If you have questions about your shipment, please contact us at:
7. Which Payment Methods Do You Accept?
The payment methods actually available for your order will be displayed during checkout.
We currently offer Cash on Delivery (COD) where this payment method is available for the relevant delivery address and order.
The payment options displayed during checkout at the time you place your order determine which payment methods are available for your purchase.
8. How Does Cash on Delivery Work?
If Cash on Delivery (COD) is available and selected during checkout, payment is generally made when your order is delivered.
Payment must be made in accordance with the arrangements and instructions provided by the relevant shipping or logistics provider.
The specific payment options available at delivery may depend on the shipping provider and delivery location.
9. Is Cash on Delivery Available for Every Order?
Not necessarily.
Cash on Delivery is available only where it is offered for your particular order during checkout.
Availability may depend on the delivery destination, delivery address, shipping or logistics provider, and order details.
Please refer to the payment methods actually displayed during checkout.
10. Can I Change or Cancel My Order?
If you need to change or cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will attempt to assist you.
If the order has already been dispatched, changes or cancellation may no longer be possible.
Your applicable statutory withdrawal and return rights remain unaffected.
11. Can I Change My Delivery Address?
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:
If your order has not yet been dispatched, we will attempt to correct the delivery information.
Once an order has been handed over to the shipping provider, an address change may no longer be possible.
12. Do I Have a Right of Withdrawal?
Consumers in Germany, Austria, and other countries where applicable consumer law provides such a right may generally have a statutory 14-day right of withdrawal.
For complete information about exercising your right of withdrawal, return procedures, and refunds, please refer to our Return & Refund Policy.
Nothing in this FAQ limits your mandatory statutory consumer rights.
13. How Do I Request a Return?
If you wish to return an eligible product, please contact us first at:
We will provide the necessary return instructions and, where applicable, the appropriate return address.
Please do not send a return to an address unless that return destination has been confirmed in our return instructions.
Our business and contact address is:
WHITE & EDDY LTD
22-26 King Street
King's Lynn
England
PE30 1HJ
United Kingdom
Please note that our business/contact address should not automatically be treated as the return destination unless we confirm it in our return instructions.
14. Who Pays the Return Shipping Costs?
For an ordinary return made under the statutory right of withdrawal, the customer is responsible for the direct return shipping costs where permitted by applicable law, unless we expressly agree otherwise.
If a product is defective, damaged, or incorrect, we will cover reasonable return shipping costs where appropriate.
Please contact us before returning the product.
15. What Should I Do If My Product Arrives Damaged or Defective?
Please contact us as soon as possible at:
Where possible, please provide:
- Your name;
- Your order number;
- A description of the problem;
- Photographs of the affected product;
- Photographs of the shipping packaging, where relevant.
We will review the matter and inform you of the next steps.
Your statutory rights relating to defective or non-conforming goods remain unaffected.
16. What Should I Do If I Receive the Wrong Product?
If you receive an incorrect product or if part of your order is missing, please contact:
Please provide your order number and a description of the issue.
We will review the matter and inform you about the appropriate next steps.
17. What Should I Do If My Order Has Not Arrived?
If your order has not arrived after the estimated delivery period, please first check any available tracking information.
You should also check whether:
- Your delivery address is correct;
- A delivery notice has been left;
- The package has been taken to a collection point;
- The shipping provider has supplied additional delivery information.
If you still cannot locate your order, please contact:
We will review the available shipping information and assist you with the matter.
18. How Are Refunds Processed?
Eligible refunds are processed in accordance with our Return & Refund Policy and applicable law.
Where the original order was paid using an electronic payment method, a refund will generally be made using the applicable original payment method unless otherwise agreed or required.
For Cash on Delivery (COD) orders, it may not be possible to refund the payment through the original method.
In such cases, we may contact you to arrange an appropriate refund method, such as a bank transfer.
We may request the information reasonably necessary to process the refund.
19. How Long Does a Refund Take?
Where a refund is due, we will initiate it without undue delay and within the time limits required by applicable law.
After a refund has been initiated, your bank or payment service provider may require additional processing time before the funds become available.
For COD orders, processing may also depend on receiving the information required to arrange the applicable refund method.
20. Is My Personal Information Protected?
We process personal data in accordance with our Privacy Policy and applicable data protection requirements.
Information about the personal data we process, why we process it, and the rights available to you can be found in our Privacy Policy on iolxd.shop.
21. How Can I Contact Customer Service?
If you have questions about products, orders, shipping, delivery, payment, returns, or refunds, please contact us:
WHITE & EDDY LTD
22-26 King Street
King's Lynn
England
PE30 1HJ
United Kingdom
Company Registration Number: 11325273
Website: iolxd.shop
Email: support@iolxd.shop
Telephone: +44 1945 582658