Versand
Shipping Policy
Last Updated: August 18, 2026
Thank you for shopping at xvvugh.shop.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled by WHITE & EDDY LTD.
Our contact details are:
WHITE & EDDY LTD
1 School Lane
Wisbech, Cambridgeshire
PE13 1AW
England, United Kingdom
Company Registration Number: 11325273
Website: xvvugh.shop
Email: support@xvvugh.shop
Telephone: +44 1945 582658
This policy is intended to apply to customers purchasing from our online store, including consumers located in Austria.
Nothing in this policy limits any mandatory rights available under applicable Austrian or European Union consumer protection law.
1. Shipping Destinations
We ship orders to delivery locations made available through our checkout.
For customers in Austria, please ensure that your:
-
Full name
-
Street address
-
House or apartment number
-
Postal code
-
City
-
Telephone number
-
Email address
are complete and accurate before placing an order.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, except where applicable law provides otherwise.
2. Free Standard Shipping
We currently offer free standard shipping on eligible orders.
Where free standard shipping applies, no standard shipping fee will be added to your order.
If optional premium, express, or other paid delivery services are offered, any additional charge will be clearly displayed before you complete your order.
No additional shipping charge will be imposed after an order has been placed unless you have expressly agreed to the additional service or charge.
3. Order Processing
After an order is successfully placed, we may need time to:
-
Verify the order details
-
Confirm the delivery information
-
Prepare and pack the product
-
Arrange collection by the delivery carrier
You will normally receive an order confirmation using the email address provided during checkout.
If additional information is required to process your order, we may contact you by email or telephone.
4. Estimated Delivery Times
The estimated delivery time applicable to your order may be displayed:
-
On the product page
-
During checkout
-
In your order confirmation
-
In subsequent delivery communications
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Unless a different delivery period has been expressly agreed with you, we aim to deliver goods within the period required by applicable consumer protection law.
For consumers protected by applicable EU rules, where no other delivery time has been agreed, delivery should generally take place within 30 days of conclusion of the contract.
5. Delivery Delays
Delivery may occasionally be delayed due to circumstances such as:
-
High order volumes
-
Courier delays
-
Severe weather
-
Public holidays
-
Transportation disruptions
-
Customs or border procedures
-
Incorrect or incomplete delivery details
-
Events outside our reasonable control
If you experience a significant delivery delay, please contact us at:
We will investigate the shipment and work with the relevant carrier where necessary.
If goods are not delivered within the agreed delivery period, or within the legally applicable period where no specific delivery time was agreed, you may have the right to provide us with an additional reasonable period for delivery.
If delivery still does not occur within that additional reasonable period, you may have the right to terminate the contract in accordance with applicable consumer law.
Where delivery by a specific date was essential and this was agreed before the order was placed, additional statutory rights may apply.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) where this payment option is available at checkout.
For COD orders, payment is generally collected when the parcel is delivered.
Please ensure that:
-
Someone is available to receive the parcel
-
Your delivery address is correct
-
Your telephone number is valid
-
You are prepared to make the required payment upon delivery
The exact payment methods accepted by the delivery carrier may vary.
Selecting Cash on Delivery does not affect your statutory consumer rights, including any applicable right of withdrawal.
7. Failed Delivery Attempts
If the carrier is unable to deliver your parcel, they may:
-
Attempt delivery again
-
Contact you
-
Leave delivery instructions
-
Redirect the parcel to a local collection location
-
Return the parcel to the sender
The exact procedure depends on the carrier used.
Please monitor any tracking or delivery notifications sent to you.
If a parcel is returned because the delivery address supplied was incorrect or incomplete, please contact us so that we can determine the appropriate next steps.
8. Refused Cash on Delivery Orders
If you no longer wish to receive a COD order, please contact us as soon as possible at:
Repeated unjustified refusal of COD deliveries may result in COD being unavailable for future orders where permitted by law.
This does not restrict or replace any statutory right of withdrawal available to consumers.
9. Tracking Information
Where tracking is available, tracking information may be sent to the email address or telephone number provided with your order.
Please note that tracking information may not become active immediately after shipment.
If tracking has not updated for an extended period, please contact:
and include your order number.
10. Lost Packages
If your package appears to have been lost during transportation, please contact us.
We may contact the delivery carrier and investigate the shipment.
Where the carrier cannot establish that the goods were successfully delivered to you or to a third party designated by you, we will provide the remedy required under applicable consumer law.
Customers will not lose their mandatory consumer rights merely because a carrier loses a parcel during transportation.
11. Damaged Packages
Please inspect your order when it arrives.
If the product arrives damaged, please contact us as soon as reasonably possible at:
When contacting us, please provide:
-
Your order number
-
A description of the damage
-
Photographs of the product where reasonably possible
-
Photographs of the packaging where relevant
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
Depending on the circumstances, this may include replacement, repair, price reduction, or refund.
12. Risk During Delivery
Where applicable consumer law provides so, the risk of accidental loss or damage to goods remains with us until you, or a third party designated by you other than the carrier, physically receives the goods.
If you independently appoint a carrier that was not offered by us, different legal rules may apply.
13. Incorrect Delivery Address
Customers are responsible for providing accurate delivery details during checkout.
If you notice an error after placing your order, please contact us immediately at:
We will try to correct the information before shipment where reasonably possible.
Once a parcel has been transferred to the carrier, we may not be able to change the delivery address.
However, we will assist you where reasonably possible.
14. Customs, Taxes and Cross-Border Delivery
Our company is established in the United Kingdom and may use different warehouses, fulfilment partners, and carriers when fulfilling orders.
Depending on the origin of the shipment and the applicable tax and customs arrangements, cross-border orders may be subject to customs or tax procedures.
Any mandatory charges that we are legally required to disclose before purchase will be communicated in accordance with applicable law.
Customers will not be charged undisclosed mandatory delivery fees by us after completing an order.
If a carrier or customs authority contacts you regarding a cross-border shipment, please contact us at support@xvvugh.shop if you require assistance.
15. Delivery to Austria
For orders delivered to Austria, we aim to comply with applicable Austrian and European Union consumer protection requirements.
Your statutory rights concerning:
-
Delivery
-
Delayed delivery
-
Lost goods
-
Damaged goods
-
Non-conforming products
-
Cancellation
-
Withdrawal
-
Refunds
remain unaffected by this Shipping Policy.
16. Returns After Delivery
If you have received your order and wish to return it, please refer to our Return & Refund Policy.
Consumers purchasing online may have a statutory right to withdraw from qualifying purchases within the applicable withdrawal period.
For qualifying distance sales to consumers in Austria, this period is generally 14 days, subject to applicable exceptions.
17. Force Majeure and Events Outside Our Control
Delivery may be affected by events that we could not reasonably prevent or control, such as:
-
Natural disasters
-
Extreme weather
-
Major transportation interruptions
-
Government restrictions
-
Customs disruptions
-
Labour disputes
-
Widespread courier network failures
Where such events occur, we will make reasonable efforts to fulfil affected orders and communicate material delays.
Nothing in this section excludes any mandatory statutory rights available to consumers.
18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
-
Changes to delivery services
-
Changes to carriers
-
Changes to our business operations
-
Legal or regulatory developments
The updated version will be published on xvvugh.shop with an updated effective date.
Changes will not remove statutory rights relating to orders already concluded.
19. Contact Us
If you have questions about shipping, delivery, tracking, lost parcels, or damaged orders, please contact us:
WHITE & EDDY LTD
1 School Lane
Wisbech, Cambridgeshire
PE13 1AW
England, United Kingdom
Company Registration Number: 11325273
Website: xvvugh.shop
Email: support@xvvugh.shop
Telephone: +44 1945 582658
Standard Shipping: Free
Payment Method: Cash on Delivery (COD), where available