Terms of Service

Last Updated: August 18, 2026

Welcome to xvvugh.shop.

These Terms of Service ("Terms") govern your access to and use of our website, your purchase of products from us, and any other services provided through xvvugh.shop.

The website and online store are operated by:

WHITE & EDDY LTD
1 School Lane
Wisbech, Cambridgeshire
PE13 1AW
England, United Kingdom

Company Registration Number: 11325273
Email: support@xvvugh.shop
Telephone: +44 1945 582658

Throughout these Terms, "we", "us", and "our" refer to WHITE & EDDY LTD, and "you" or "customer" refers to the person accessing our website or purchasing products from us.

By using our website or placing an order, you agree to these Terms.

Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable Austrian or European Union consumer protection law.

1. Scope of These Terms

These Terms apply to:

• Use of xvvugh.shop

• Orders placed through our online store

• Purchases of products offered by us

• Cash on Delivery orders

• Delivery, returns, refunds, and customer support

• Other interactions between you and WHITE & EDDY LTD relating to our online store

Additional policies published on our website, including our Privacy Policy, Return & Refund Policy, and Shipping Policy, may also apply.

If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal provision will prevail.

2. Eligibility to Purchase

By placing an order through our store, you confirm that you have the legal capacity required to enter into the transaction or that you are acting with any consent required by applicable law.

You must provide accurate and complete information when placing an order.

You may not use our website or products for unlawful or fraudulent purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information displayed on our website are accurate.

However, minor differences may occur between the appearance of a product on a screen and the actual product, including differences caused by:

• Screen settings

• Lighting

• Photography

• Manufacturing tolerances

• Packaging updates

Such differences do not affect any statutory rights you may have where goods fail to conform to the contract or materially differ from their description.

We reserve the right to correct genuine errors or inaccuracies on our website, subject to applicable consumer law.

4. Prices

The price applicable to your order will be the price displayed to you during the ordering process, subject to correction of obvious errors where legally permitted.

Prices intended for consumers will be displayed together with applicable taxes and charges as required by law.

Before completing an order, you will be shown the total amount payable and any applicable delivery or other charges.

We currently offer free standard shipping, unless a different shipping arrangement is clearly stated before you complete your order.

5. Placing an Order

To place an order, you must:

1. Select the product you wish to purchase.

2. Provide the required delivery and contact information.

3. Select an available payment method.

4. Review your order.

5. Submit your order through the checkout process.

Before submitting your order, you are responsible for checking that your order information is correct.

After an order is submitted, you may receive an electronic confirmation containing your order details.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• Suspected fraud

• Incorrect or incomplete customer information

• Product unavailability

• Obvious pricing or product information errors

• Delivery restrictions

• Repeated abuse of Cash on Delivery services

• Legal or regulatory requirements

Where an order has already been paid and is subsequently cancelled by us, any amount due to you will be refunded in accordance with applicable law.

6. Cash on Delivery

We offer Cash on Delivery ("COD") where this option is available for your delivery location.

When selecting COD, you agree to pay the amount shown in your order confirmation when the order is delivered.

You must provide accurate:

• Full name

• Delivery address

• Telephone number

• Email address

• Other delivery information reasonably required to complete your order

Depending on the delivery provider, COD payment may be accepted in cash or by another payment method supported by the carrier.

The availability of COD may depend on your delivery location, order value, courier availability, and previous order history.

We may decline COD orders where there are reasonable indications of fraud, misuse, repeated unjustified refusal of deliveries, or inaccurate delivery information.

Nothing in this section limits your statutory right of withdrawal.

7. Free Shipping

We currently provide free standard shipping on eligible orders.

Free shipping applies to the standard delivery method offered at checkout.

If additional or premium delivery options are offered, any additional cost will be clearly disclosed before you place your order.

Delivery estimates are estimates unless a binding delivery date has expressly been agreed.

8. Delivery

Products will be delivered to the address provided when the order is placed.

You are responsible for ensuring that the delivery address and contact information are accurate and complete.

We may use third-party carriers, fulfilment providers, or logistics partners to deliver your order.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Customs procedures

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect delivery information

Your statutory rights concerning delivery remain unaffected.

If an order is materially delayed, lost, or cannot be delivered, please contact us at:

support@xvvugh.shop

9. Right of Withdrawal

Consumers purchasing online may have a statutory right to withdraw from the contract without providing a reason.

For customers in Austria, the statutory withdrawal period is generally 14 days, calculated in accordance with applicable consumer law.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, contact us at:

support@xvvugh.shop

You must clearly communicate your decision to withdraw before the applicable withdrawal period expires.

Further information about withdrawal procedures, returns, return costs, and refunds is provided in our Return & Refund Policy.

Nothing in these Terms restricts your statutory withdrawal rights.

10. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.

Where you validly exercise a statutory right of withdrawal, any refund due will be processed within the legally required timeframe.

For Cash on Delivery purchases, a cash payment cannot normally be electronically reversed to an original payment method.

We may therefore request appropriate refund information, such as bank account details, to process a COD refund.

No additional refund processing fee will be charged solely because the original order was paid by COD.

11. Defective or Non-Conforming Goods

Products supplied to consumers must comply with applicable statutory conformity and guarantee requirements.

If a product is defective, damaged, does not function as reasonably expected, or does not conform to the contract, you may have statutory remedies under applicable consumer law.

Depending on the circumstances and applicable law, remedies may include:

• Repair

• Replacement

• Price reduction

• Termination of the contract and refund

Your statutory rights apply independently of any voluntary commercial warranty we may offer.

To report a defective or non-conforming product, contact:

support@xvvugh.shop

Please provide your order number and reasonable information about the issue.

12. Order Cancellation by Us

We may cancel an order before fulfilment if reasonably necessary, including where:

• A product is unavailable

• We cannot deliver to the requested location

• Fraud or unauthorised activity is reasonably suspected

• An obvious pricing error has occurred

• Incorrect customer information prevents fulfilment

• Continuing with the transaction would violate applicable law

Where applicable, we will notify you using the contact information provided with your order.

If payment has already been collected, any amount due will be refunded.

13. Promotions and Discount Codes

From time to time, we may offer:

• Promotional discounts

• Coupon codes

• Special offers

• Limited-time promotions

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Discount codes may be subject to expiry dates or eligibility requirements.

• Only one discount code may be permitted per order.

• Promotions may apply only to selected products or customers.

Specific promotional terms displayed with an offer will apply in addition to these Terms.

Your statutory consumer rights remain unaffected.

14. Intellectual Property

Unless otherwise stated, the content made available through xvvugh.shop, including:

• Website design

• Text

• Graphics

• Product presentation

• Logos

• Images owned by us

• Videos owned by us

• Website layout

• Original promotional material

is owned by us, licensed to us, or otherwise used with appropriate permission.

You may use our website for personal and lawful purposes.

You may not, without appropriate permission:

• Reproduce substantial parts of our website for commercial purposes

• Copy or redistribute protected content

• Misuse our trademarks or branding

• Attempt to commercially exploit our website content

Nothing in this section restricts rights granted to you by mandatory law.

15. Prohibited Uses

You must not use our website:

• For unlawful activities

• To commit or facilitate fraud

• To distribute malware or harmful code

• To interfere with website security

• To attempt unauthorised access to systems or customer accounts

• To impersonate another person

• To submit intentionally false information

• To violate intellectual property rights

• To collect personal information unlawfully

• To interfere with the proper operation of the website

We may restrict access to our services where reasonably necessary to protect our customers, systems, or legal rights.

16. Third-Party Services

Our store may use services provided by third parties, including:

• Shopify

• Delivery companies

• Hosting providers

• Analytics providers

• Customer service providers

• Payment and refund providers

• Other technical service providers

Third-party services may be governed by their own terms and privacy policies.

Where third parties process personal data in connection with our store, personal data will be handled in accordance with our Privacy Policy and applicable data protection law.

17. Privacy and Personal Data

Our processing of personal data is described in our Privacy Policy.

By using our website, you acknowledge that certain personal information is necessary to process orders, arrange delivery, provide customer service, prevent fraud, and comply with legal requirements.

Where consent is legally required for optional technologies such as certain analytics or advertising cookies, those technologies will be subject to the applicable consent requirements.

18. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur due to:

• Maintenance

• Security updates

• Technical problems

• Hosting interruptions

• Circumstances outside our reasonable control

We do not guarantee uninterrupted availability of the website at all times.

This does not affect obligations relating to orders already concluded or any mandatory consumer rights.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits your mandatory statutory rights as a consumer.

We remain responsible for liability that cannot legally be excluded or restricted.

To the extent permitted by applicable law, we are not responsible for losses caused solely by events outside our reasonable control where we have complied with our legal obligations.

We do not exclude liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence where liability cannot lawfully be excluded, or death or personal injury where exclusion is prohibited.

20. Indemnification

Nothing in these Terms requires a consumer to indemnify us in circumstances where doing so would conflict with mandatory consumer protection law.

Where legally permitted and applicable outside mandatory consumer relationships, a user may be responsible for losses directly resulting from unlawful misuse of our website or deliberate violation of these Terms.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will apply only to the extent legally enforceable.

Where possible, the remaining provisions will continue in effect.

The invalidity of one provision does not affect mandatory consumer rights.

22. No Waiver

If we do not immediately enforce a right available to us under these Terms, this does not necessarily mean that we have waived that right.

Likewise, nothing in these Terms requires you to waive any mandatory statutory consumer right.

23. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our services

• Changes to our business

• Legal or regulatory developments

• Technical changes

• Security requirements

The version applicable to your purchase will generally be the version in effect when your contract was concluded, unless a later change is required by law or you validly agree otherwise.

Updated Terms will be published on xvvugh.shop with a revised "Last Updated" date.

24. Governing Law

These Terms and contracts concluded through our store may be governed by the laws of England and Wales, subject to mandatory consumer protection rules applicable to you.

If you are a consumer habitually resident in Austria and we direct our commercial activities to Austria, this choice of law does not deprive you of mandatory protections that would otherwise apply to you under the law of your country of habitual residence.

Nothing in these Terms limits rights granted to Austrian consumers under mandatory Austrian or European Union consumer protection law.

25. Jurisdiction and Disputes

We encourage you to contact us first if you have a complaint or dispute so that we can attempt to resolve the matter directly.

Please contact:

support@xvvugh.shop

Nothing in these Terms restricts a consumer's right to bring proceedings before a court having jurisdiction under applicable consumer protection and jurisdiction rules.

Any jurisdiction clause in these Terms applies only to the extent permitted by applicable law.

26. Entire Agreement

These Terms, together with the policies referenced in them, constitute the terms governing your use of our store and purchases from us, subject to any mandatory statutory rights.

Relevant policies may include:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Other policies expressly incorporated into your order

27. Contact Information

Questions regarding these Terms of Service may be sent to:

WHITE & EDDY LTD
1 School Lane
Wisbech, Cambridgeshire
PE13 1AW
England, United Kingdom

Company Registration Number: 11325273
Website: xvvugh.shop
Email: support@xvvugh.shop
Telephone: +44 1945 582658

Shipping: Free standard shipping
Payment Method: Cash on Delivery (COD), where available