Last Updated: September 19, 2026
This Payment Policy applies to orders placed through our online store iolxd.shop, operated by WHITE & EDDY LTD.
We aim to provide clear and transparent information about the payment methods available when placing an order through our online store.
1. Available Payment Methods
The payment methods actually available for your order will be displayed during the checkout process.
We currently offer Cash on Delivery (COD) where this payment method is available for the relevant delivery address and order.
The availability of a payment method may depend on factors such as the delivery destination, order details, and the shipping or logistics arrangements applicable to the order.
The payment options displayed and available during checkout at the time you place your order will apply to your purchase.
We do not guarantee that every payment method will be available for every order or delivery address.
2. Cash on Delivery (COD)
Where Cash on Delivery (COD) is available during checkout, payment is generally made when your order is delivered.
You must pay the amount due in accordance with the payment arrangements and instructions provided by the relevant shipping or logistics provider at the time of delivery.
Depending on the shipping provider and delivery location, the specific method by which a COD payment can be made may vary.
Please follow the instructions provided by the delivery provider when receiving your order.
3. Payment Amount
The amount payable for your order will be displayed before you complete the checkout process.
The final order amount may include, where applicable:
- The price of the products ordered;
- Applicable taxes;
- Shipping charges, if any;
- Any other mandatory charges clearly disclosed before completion of the order.
We currently offer free standard shipping for orders placed through iolxd.shop. Therefore, no additional standard shipping charge is generally applied to standard deliveries to Germany and Austria.
If any additional charge applies to a particular order, it will be displayed or otherwise disclosed in accordance with applicable requirements before the order is completed.
4. Prices
Product prices displayed on iolxd.shop apply at the time the order is placed.
Unless otherwise stated, displayed prices include applicable taxes where such taxes are legally due.
The final total price applicable to your order will be shown before you submit the order.
If an obvious pricing error occurs because of a technical or other clear error, the order may be corrected or cancelled in accordance with applicable law.
If this occurs, we will contact you as soon as reasonably possible.
5. Payment at Delivery
For an order placed using Cash on Delivery, you agree to pay the amount due when the goods are properly delivered in accordance with the applicable delivery arrangements.
Please ensure that your delivery address and contact information are complete and accurate so that the shipping or logistics provider can complete the delivery and, where applicable, collect the COD payment.
Your statutory withdrawal, return, refund, and warranty rights are not affected by the use of Cash on Delivery.
6. Availability of Cash on Delivery
Cash on Delivery is available only where it is offered for your order during checkout.
Availability may depend on:
- The delivery country or region;
- The delivery address;
- The shipping or logistics provider;
- The order details;
- Other legitimate operational requirements.
If Cash on Delivery is displayed as an available payment method during checkout, you may select it for that order.
The payment methods actually displayed during checkout will determine which payment options are available for your particular order.
7. Order Confirmation
After successfully placing an order, you may receive an order confirmation containing information relating to your purchase.
Please review the order information carefully.
If you notice an error in your order or contact information, please contact us as soon as possible at:
We will attempt to assist you where the order has not yet been processed or dispatched.
8. Refunds for Cash on Delivery Orders
If you are entitled to a refund for an order originally paid by Cash on Delivery, the refund cannot necessarily be returned through the original payment method because the original payment was collected at delivery.
In such circumstances, we may contact you to arrange an appropriate refund method, such as a bank transfer.
We may request the information reasonably necessary to process the refund.
We do not charge an additional fee for processing an eligible refund.
Refunds are handled in accordance with our Return & Refund Policy and applicable law.
9. Returns and Withdrawal
Using Cash on Delivery does not restrict your statutory rights relating to withdrawal, returns, defective goods, or refunds.
Information about the applicable withdrawal period, return procedure, return shipping costs, and refunds is available in our Return & Refund Policy on iolxd.shop.
10. Failed or Refused Delivery
If a Cash on Delivery order cannot be delivered, please contact us if you require assistance regarding the order.
Where appropriate, we will review the available delivery information and advise you of the available next steps.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.
11. Payment Security
We do not ask customers to provide unnecessary sensitive payment information by email.
Where an electronic payment method becomes available through checkout, payment information may be processed by the relevant payment service provider in accordance with its applicable terms and privacy practices.
For Cash on Delivery orders, information necessary for payment collection may be processed by the relevant shipping or logistics provider.
Further information about the processing of personal data is available in our Privacy Policy.
12. Changes to Available Payment Methods
The payment methods offered by our online store may change from time to time.
Any payment methods available for a particular order will be displayed during checkout.
The availability of a payment method on a previous order does not necessarily mean that the same payment method will be available for a future order.
We will not add an undisclosed payment charge to an order after it has been submitted.
13. Contact Information
If you have questions about payments, Cash on Delivery, refunds, or an existing order, please contact us:
WHITE & EDDY LTD
22-26 King Street
King's Lynn
England
PE30 1HJ
United Kingdom
Company Registration Number: 11325273
Website: iolxd.shop
Email: support@iolxd.shop
Telephone: +44 1945 582658